• Your shopping cart is empty!

Terms & Conditions

Please read these terms of use carefully before you start to use the site. They do not affect your statutory rights. By using our site, you indicate that you accept these terms of use and

that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.
Unless otherwise agreed, payment is required at the time or ordering. All goods remain our property
until the correct payment has been made.

We reserve the right to change these terms and conditions at any time.

Payment

We accept payment by:

  • PayPal
  • Cedit/debit card payments via PayPal
  • Cheque (payable to Engraved Tags),
  • BACS transfer.

Bespoke printed instructions:

Please ensure you carefully check the information you type to be engraved. We will not accept any responsibility for any misspelt words or telephone numbers that you have provided.

Returns/refunds

At Engraved Tags / The Key Tag Shop we are committed to ensuring your satisfaction. If you are unhappy with your order, please contact us within seven days of receiving the goods, unless they are bespoke items (see below).

Bespoke Items

Please note, as our products are often bespoke or made to order (e.g., numbered or personalised tags), we are unable to accept returns or offer refunds unless the items are faulty or not as described.


Shipping

Where possible we will endeavour to dispatch the following items in the time-frame below (upon
receipt of payment):
 

Dispatch times are approximately:

2 working days for plain tag

4-5 working days for bespoke tags

Orders are dispatched via 1st class post.


Please be advised this is subject to stock availability and the size of the order.

In the unlikely event that an item you have ordered is out-of-stock or unsuitable for the quantity of
tags you require engraved, we will contact you to suggest a suitable alternative.

Lost/Stolen/Damaged items.

If in the unlikely event that you receive your order damaged, please retain all packaging and the
goods and contact us within three days.

Please ensure that you put in the correct delivery address and post code in when you are placing your order, as we are unable to replace / refund orders that do not arrive when we are provided with the incorrect address details.